POOL Support
Need a hand with POOL? Here is how to reach us and the answers people ask most.
Contact us
Email contact@mayaliventures.com. Tell us which phone you use (iPhone or Android) and what happened. Please do not send passwords, full card numbers or bank details by email.
Report a problem in the app
Open POOL, go to Settings, then tap Report a problem, and describe what went wrong. That goes straight to us.
Delete your account
You can delete your account yourself, in the app: Settings, then Delete account, and follow the steps. If you cannot open the app, email contact@mayaliventures.com from the address you signed up with and ask us to delete your account. What happens to your data is explained in the Privacy Policy.
Common questions
Does POOL hold or move my money?
No. POOL is not a bank or a wallet. Members pay each other directly, outside the app, with the methods they already use. POOL only keeps track of who has paid, who is next and when it is due.
I did not get my sign-in code
Check your spam folder, make sure the email address is spelled correctly, wait a minute, then ask for a new code. Only the newest code works.
My invite link did not open POOL
Install POOL first, then tap the invite link again. You can also open POOL and enter the invite code you were sent.
Who can see my pool?
Only the people the Captain has approved. Pools are private, and nobody joins without an invite.